Network Management Center

REASON #35: Because quality is what you might call...an elusive quality.

The first thing you'll notice about our Network Management Center (NMC) is the name. While competitors usually refer to it as a Network Operations Center, we specifically chose the name Network Management Center because it describes the mission of the facility. Norlight's NMC helps increase our reliability and responsiveness to our customers by actively managing all activities related to our products and services. And when management is the mission, you get a commitment to quality that you're not likely to find anywhere else.

As your main point of contact for issue resolutions, the NMC is also the management tool used by our people. Since any tool is only as good as its operator, we located a core-group of Guardians inside our NMC - engineers, management, and all customer support personnel. This synergistic approach creates a highly accessible, customer-focused environment that allows for better communication, quicker resolutions, and a broader knowledge base. Click here to read about the talented Guardians that work in our NMC.