Metrics

REASON #57: Because the numbers don't lie.

Aggressive Goals - Superior Service

Norlight not only promises to be the guardians of your data, we follow through on it. In fact, we have some of the most aggressive customer and network goals in the industry. Check them out for yourself:

• Mean Time To Repair: goal is 1.50 hours, and year-to-date we're at 1.62 hours.
• Speed Of Answer: goal is 10.0 seconds and we're at 9.4 seconds year-to-date.
• Due Date Met: goal is 97.0% and year-to-date we're at 99.06%.