Service Issues
REASON #241: Because you'll have a million less things to worry about.
Integrated Voice & Data Service Issues
Norlight, Inc. is committed to providing only the highest quality services available in the telecommunications industry. However, when phone system or network problems do arise, we want every Norlight customer to have direct access to our dedicated service and technical personnel.
Norlight takes the security and privacy of all customers very seriously. Therefore, we request that only the designated company representative(s) report issues to Norlight's Network Management Center.
Network Trouble Reporting
Please call Norlight's Network Management Center (NMC) at 1-800-876-7842 with your service-affecting issue.
When calling the NMC, please provide the following information when calling for service:
1. Your company name and callback telephone number.
2. Your Norlight circuit identifier.
3. A brief description of the trouble.
4. Location of the trouble.
In the rare event that you are unable to reach the Network Management Center using the above toll-free number, please utilize our diversely routed, toll-free number
1-888-255-7842.
Internet Service Questions: Please direct non-urgent Internet service questions to Norlight via email by clicking here.
Escalation Contact List
In the event that trouble resolution is not proceeding in a manner acceptable to you, please ask anyone in the NMC to escalate the situation, or feel free to do so yourself as follows:
Integrated Voice and Data Services:
1. Supervisor - Network Operations Center: 812-253-1615
2. Manager - Customer Engineering: 262-792-7960
3. Director - Service Assurance: 812-253-1665
4. Vice President: 812-456-1227
5. President: 812-456-1215Phone Systems - Service & Support
Service or Support: 1-800-876-7842 (Wisconsin)
Equipment Maintenance Plans: 1-800-876-7842