Tech Support and Repair

Norlight, Inc. is committed to providing only the highest quality services available in the telecommunications industry. However, when phone system or network problems do arise, we want every Norlight customer to have access to our dedicated service and technical personnel.

Network Trouble

Please call Norlight's repair and services team at 1.800.876.7842 with your service-affecting issue.

When calling, please provide this information:

1. Your company name and callback telephone number.
2. Your Norlight circuit identifier.
3. A brief description of the trouble.
4. Location of the trouble.

Residential Internet Service

For residential internet technical support, please call 1.800.599.1000.

Hours of Operation
Monday - Friday, 7:00 a.m. to midnight
Saturday 8:00 a.m. to midnight
Sunday 10:00 a.m. to 8:00 p.m.
(all times Central)

For Technical Support via email helpdesk@norlight.com.

Residential Phone Service,
Business Internet Service,
Business Phone Service

For service, support or questions regarding any of these services, Norlight Support and Repair is available 24 hours a day at 1.800.876.7842.