Customer Service and Billing
If you have questions about your account, payments, billing, or other general questions, or if you would like more information about our products and services, please call 1.800.599.1000 and follow the prompts to speak to the appropriate representative.
Payment Mailing Address
Norlight, Inc.
P.O. Box 740094
Cincinnati, OH 45274-0094
Hours of Operation
Residential Customer Service 7:00 a.m. to 6:00 p.m. CT
Business Customer Service 8:00 a.m. - 5:00 p.m. CT
Account Information
If you have questions about your account or need to make changes please call our account management team at 1.800.599.1000 or email accountmanagement@norlight.com.
Disconnect Procedures:
Norlight requires a 60-day written notice if a business customer elects to disconnect service. A Firm Order Commitment (FOC) will be sent to all Carrier and Commercial customers requesting identified circuits be disconnected. If you do not receive the FOC, please contact our account management team at 1.800.599.5000.
Residential customers may disconnect or change services by calling 1.800.599.1000.
Wire-Transfer or Check-By-Phone Payment Information:
Please contact our Payment Processing department at 1.866.613.5706.
Tax Exempt Forms:
Norlight is not authorized to provide assistance when completing any on-line form. Please refer to this web site for support.