Top 5 Reasons

Top 5 Reasons For Choosing Norlight

1. We are experienced

With 36 years in the telecommunications business, Norlight's vast experience in solving customers' needs with creative solutions is nearly unmatched in the industry. In fact, our passion for customer service is our most strategic weapon. Every employee is empowered to listen to our customers and address their needs accordingly. 36 years in the telecommunications business has taught us that, to make superior customer service work, we need to be more than just the Guardians of Data, we also need to be the guardians of our customers.

2. Our service-above-all attitude

We operate under a different business model than our competitors - one that emphasizes customer satisfaction above all. And we're proud to say that it has resulted in...you guessed it...satisfied customers. Norlight's 92%* customer satisfaction rate proves the Guardians do what's best for our customers. In fact, 88%* of our customers would recommend us to a business associate.

3. We focus on business customers

Our organization is set up to respond to business customers, allowing us to concentrate on your specific needs and requirements. We assign all commercial customers a Dedicated Account Team. This is unusual in our industry - with most of our competitors, you need to be a large account to get a dedicated team. But with Norlight, regardless of your size, you get a team of dedicated professionals that will cater to your every whim. Don't have any whims? We'll help you think of some.

4. We are local

We have offices in the major markets we serve, including on-site technical support. If you need us, we're here, not hiding behind big corporate doors. Even though we have local offices, we can take you anywhere, with national and international coverage equal to anyone.

5. Our Network Management Center (NMC)

Open for business 24 hours a day, 365 days a year, the NMC is the heartbeat of Norlight. Responsible for all our facility-based communications systems and supporting infrastructure, the NMC coordinates all circuit and equipment installations, resolves service issues, and maintains the network. We located a core-group of Guardians inside our NMC - engineers, management, and all customer support personnel. This synergistic approach creates a highly accessible, customer-focused environment that allows for better communication, quicker resolutions, and a broader knowledge base.

* Based on Norlight's 2006/2007 customer satisfaction surveys conducted by Peregrine Marketing Research, an independent research firm retained by Norlight, Inc.