Norlight Culture
REASON #11: Because you can never have too much of a good thing.
THE BENEFITS OF BEING A GUARDIAN OF DATA
A Guardian of Data gets to find out what it feels like to be a hero. Because, to our customers, that's what we represent. A superhero. A pit bull. A shoulder to cry on.
The Guardians are here to help people. How many people we have already helped may be impossible to say. We must rest assured in the knowledge that every day, in countless ways, we rescue innocent customers from the depths of the techno jungle. We make their lives easier. We make their companies more successful. And we do it well.
Therefore, the benefits of being a Guardian of Data are much more broad and far-reaching than could ever be covered in a single Website. Researchers have dedicated their entire lives attempting to define the essence of this phenomenon, and their early findings have filled dictionary-sized volumes. So this volume is only dedicated to the actual, physical benefits of the Guardian experience.
Meaning, quite frankly, what's in it for you.
So, if you think you have what it takes to be one of us, you qualify for the best of perks. To find out what that entails, read on.
Who is Norlight? And How Did We Get This Way?
Based in Evansville, IN and Brookfield, WI, Norlight is a provider of integrated voice and data communications services. This includes a complete array of VoIP solutions, managed network security, business continuance, data center, conferencing services, and traditional telecommunications services.
Every solution is consultative and completely customized to fit the individual needs of each customer's business. And, our Dedicated Account Teams work hand-in-glove with each customer, no matter how big or how small. Our focus, as it's been for the past 36 years, is to help business customers throughout Indiana, Kentucky, Tennessee, Minnesota, Wisconsin, Illinois and Michigan communicate more effectively.
Now tell us, how could our customers not be happy?
Mission Statement
The Guardians of Data inspire customer trust and loyalty by delivering responsive service and reliable technology solutions that improve the efficiency of small and medium-sized businesses.
Not just our mission statement – this is actually what we do every day.
This statement does more than give us focus and direction in our daily jobs. It empowers us. With this statement in place, all Norlight guardians are free to do whatever we think is best for our customers. This also provides a convenient way to avoid getting yelled at. Just make sure you're doing something to make a customer happy, and guess what? You're bulletproof.
Vision Statement
To be the customer satisfaction leader in our service footprint.
That's something we will not be able to achieve by lollygagging around.
Isn't it exciting to work for a company that has such an aggressive plan for growth and success?
Core Values
Serve our customers (internal and external) with PASSION and COMMITMENT.
Work as a TEAM, and do what you SAY you will do.
Be HONEST and show RESPECT for others.
Be FAIR and REASONABLE with your customers, your fellow Guardians and your company.
Use your God-given TALENTS in your job to make your life MEANINGFUL for yourself and your family.
FOR A GUARDIAN OF DATA, THESE ARE FIGHTING WORDS. At some point in our careers, many of us have worked for companies who list a bunch of Core Values that are nothing more than buzzwords. Something your department manager heard at a seminar somewhere. So then you read them on a card in a little lucite table tent on everyone's desk. But nobody actually believes in them, let alone puts them into practice.
Well, these Core Values are not like that. Which is why they are tattooed upon every employee upon hiring. Well, maybe not. But you get the idea.
Employee Development
It is not easy finding people qualified to be Guardians of Data.
And, when we do find them, we also find that they tend to keep developing even after they've joined us.
The foundation of our company is, quite simply, the belief that to be truly successful, we must provide superior customer service. All of the time. Each and every Guardian at Norlight is empowered to do whatever is necessary to inspire the trust and loyalty of our customers.
As you can see, Norlight recognizes that our Guardians are our competitive advantage. It is our goal to sustain this competitive advantage by providing the training and the skills necessary to allow Norlight to meet the challenges that lie ahead as we continue to grow. To help foster that evolution, Norlight provides the following:
• Career development planning
• Historically, 25% of the job positions posted are filled internally
• On-going, job-related training
So maybe Guardians don't grow on trees. But that's why, in many cases, we grow them right here at Norlight.
The Intangibles
This Website has been meant as an introduction to the many tangible benefits of being a Guardian of Data.
But there are so many intangible benefits as well.
Things you will only discover once you become part of the team. Things like our casual culture. Our relaxed setting. The way it feels to be one of The Guardians of Data.
And, impossible to be overstated, the feeling of being appreciated by our customers. Once you experience that, any other job starts to look a little dull.*
*Unless you count SWAT team member, NFL quarterback, leading fashion designer, international spy, world famous architect, feature film director, or president of a huge software company. Those jobs can be kind of exciting and rewarding, too.