Reason #100:

EXPERIENCE.

In the business of integrated voice and data solutions, Norlight is about as rare as a compliment from an ex-wife.

Why? Two words. Lon. Gevity.

The Guardians of Data have been around the block, around the corner and just plain around since 1972. What does that matter? How about a little thing called customer retention. And another not so little thing called customer satisfaction. You've got your knowledge, your trust, your reliability and responsiveness. This is stuff you just don't see in this business.

For 36 years now, Norlight has been guarding the voice and data of our valued business customers. So to us, "looking out for number one" means putting our customers first, and working with them to build a custom network solution.

Customer Satisfaction

92%* customer satisfaction doesn't happen by accident. It stems from a commitment that each and every Norlight guardian makes to our customers. So as you can imagine, our people make the difference. That's why you'll never have to talk to a machine when you call Norlight. You'll have direct access to our Network Management Center (NMC) 24 hours a day, 7 days a week to handle any issues that might arise. In fact, the NMC usually notifies you of a problem before you even know there is one. It's all part of our motto of never sleeping, seldom even blinking, and never taking our eyes off your data.

We deliver on this service promise through dedicated guardians and unique business solutions. Unlike our competitors, the Guardians of Data assign a Dedicated Account Team (DAT) to every commercial business customer, not just the largest ones. This team of dedicated professionals will walk you though a Coordinated Installation Process, keeping you informed every step of the way and ensuring no surprises. (In case of a pop trivia quiz, Norlight's DAT's include a sales representative, a customer care coordinator, and a solutions engineer.)

Extensive Solutions

We'll take care of your technology needs, freeing you up to concentrate on your core business. With the wide variety of business communications solutions available from Norlight, you'll save time and money, improve efficiency and increase your return on investment.

Stability

Norlight has proudly served as the Guardians of Data for businesses for the past 36 years. And along the way, we've watched numerous other telecoms go the way of the dinosaur while Norlight continues to do what we do best – guard our customers' data as though it was our own.

Technology

This customer dedicated mindset really sets Norlight apart. But it's not all we offer. Our people are backed up by some of the best technology in the industry. Norlight's SONET-based network is immediately self-healing in case of a disturbance and is based on a Cisco Multiservice IP+ATM backbone. The vigilance of our people, combined with the multiple trunk paths of our redundant network, maintain uptime and survivability for all. That's why we've become the Guardians of Data for businesses nationwide.

Now that you know who the Guardians of Data are, why not find out how nice it is to have us on your side?

* Based on Norlight's 2006/2007 customer satisfaction surveys conducted by Peregrine Marketing Research, an independent research firm retained by Norlight, Inc.