Customer Satisfaction

REASON #121: Because anything less than 100% satisfaction is not good enough.

Today there exists a small percentage of society...approximately 8%...whose actions are simply...inexplicable.

Nobody understands why this 8% does the things they do. Maybe you've seen them around town...driving in the left hand lane with the left turn signal on...or perhaps putting a sweater on a dog.

Why does 8% of the population do these things? Science remains baffled.

Interestingly, Norlight has a 92%* customer satisfaction rating. And what doesn't make sense to us is that final, unsatisfied 8%. And so the Guardians of Data have made it our mission to convert this final 8%. Simply put, until this final 8% is satisfied, we're not satisfied.

Overall Satisfaction: 92%*

Norlight has higher satisfaction ratings than our major competitors. We attribute it to the fact that we operate under a different business model than our competitors - one that emphasizes customer satisfaction above all. And we're proud to say that it has resulted in...you guessed it...satisfied customers.

Would Recommend Norlight: 88%*

88% said they would recommend Norlight to a business associate. Read what our customers have been saying about us.

Installation Satisfaction Survey Results

The Guardians are dedicated to keeping our customers satisfied. One way we monitor this satisfaction is through our monthly installation satisfaction survey.

Through the survey, we question customers on their satisfaction with recent installations, including Norlight's communication, timeliness and service. Installations can be a confusing thing, but with Norlight's coordinated installation process, your Dedicated Account Team works together to cover all the bases.

Year-to-date Ratings:

Overall Satisfaction: 79%

Communication Satisfaction: 84%

* Based on Norlight's 2006/2007 customer satisfaction surveys conducted by Peregrine Marketing Research, an independent research firm retained by Norlight, Inc.